Reference

Terms Conditions That Cover Your ruelta Account

These terms set the rules for opening and using your ruelta account, including how payments through PayPal, Venmo, and Play+ are handled and what access depends on where you are. Access is available where state law permits, so eligibility varies by location.

Account eligibility by state lawPayPal, Venmo & Play+ payment termsWallet and withdrawal rulesAccount security obligationsHow to contact us about these terms

Explore the Lobby Read FAQ

HOW WE HANDLE THIS

Data, Security and Account Integrity Under These Terms

These terms aren't just access rules — they define how we protect your account data, verify your identity, and keep your wallet secure. Here's how we put that into practice on your account.

Identity Verification

We verify your identity before processing first-time withdrawals. This step confirms your account matches your PayPal or Venmo profile and protects against unauthorized access to your wallet.

Data Retention

We retain account data for as long as your account is active and for a period after closure as required by applicable state regulations. You can request a summary of what we hold.

Cookie & Session Policy

We use session cookies to keep your mobile login active across browser and app. You can adjust cookie preferences in your account settings without losing your wallet balance or game history.

Requesting Changes

To update personal details, request data removal, or flag a terms concern, use the Account Settings page or contact support directly. Changes to payment-linked info require re-verification.

What These Terms Actually Cover

ruelta Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Opening an account with us means you agree to these terms in full. They govern how your account is created, how funds are deposited and withdrawn through PayPal, Venmo, or a Play+ prepaid card, and how we handle disputes. We may update these terms when our

1
services change or when applicable state-level rules require it. When that happens, we'll notify you at the email address on your account before changes take effect. You're responsible for keeping your login credentials private. Sharing account access or attempting to hold multiple accounts is a breach
2
of these terms and may result in account suspension. Eligibility to use ruelta depends on your state's laws — we do not extend service in states where online casino or sportsbook access is not permitted under local law. Transactions made through your connected PayPal or Venmo
3
account are subject to both our terms and the payment provider's own policies. Play+ prepaid card balances are managed through your account wallet and are non-transferable to third parties. If any part of these terms conflicts with applicable law in your state, the applicable law controls.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms isn't clear, or you need to dispute a transaction processed through your PayPal or Venmo account, we have three direct ways to get that resolved. Reach out before taking action on your account — most questions get sorted in a single conversation.

Team online

Live Chat

Open the chat icon in your account dashboard. We handle terms questions, payment disputes, and account-access issues through live chat during published service hours.

Email Support

Send a written query to our support address listed in your account settings. Email works well for formal disputes or requests to review a specific clause in writing.

Account Help Center

Your account's Help section covers frequently asked terms questions, including how withdrawals are verified and what triggers an identity check on your wallet.

Common Questions About ruelta's Terms

Below are the questions we see most often about these terms, from account eligibility to how we handle payment disputes and data requests.

No. Access to ruelta depends on your state's laws. If online casino or sportsbook activity isn't permitted where you are, these terms don't extend service to you in that state.

No. These terms permit one account per person. Duplicate accounts are a breach and may result in both accounts being suspended along with any associated wallet balances.

When you close your account, we remove the payment-method link from our system after fulfilling any pending withdrawal. Your PayPal or Venmo account itself is unaffected by our closure process.

We send notice to the email address on your account before any material change takes effect. Continuing to use ruelta after the effective date means you accept the updated terms.

Submit a data request through Account Settings or email our support team directly. We'll confirm what we hold and provide it in a readable format within the timeframe required by applicable state law.

First-time withdrawals, changes to your linked Play+ prepaid card, or unusual account activity can trigger a verification step. We'll ask for standard ID documents through a secure in-app upload.

Reference