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How ruelta Handles Your Personal Information

This page tells you exactly what data we collect when you open an account, make a deposit through PayPal, Venmo, or Play+, and use our platform — available where state law permits.

Account data transparencyPayPal, Venmo, Play+ contextYour rights, clearly statedContact path included
ruelta How ruelta Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies, Security and Retention

We apply encryption to data in transit and at rest. Account sessions are protected by token-based authentication, and we require identity verification before processing any withdrawal request — regardless of whether the payout routes back to PayPal, Venmo, or a Play+ balance. Here is what that looks like in practice.

Encrypted Connections All data moving between your device and our platform travels over an encrypted connection. This covers login, payment entry, and account profile updates on both mobile and desktop.
Cookie Controls We use session and analytics cookies to recognize your account on return visits. You can adjust or block non-essential cookies through your browser settings; this will not affect your ability to log in.
Retention Windows Transaction records tied to PayPal, Venmo, or Play+ deposits are held for as long as required by applicable state and federal financial regulations. Account profile data is removed upon verified closure request.
Access Requests You can request a copy of the personal data we hold on your account at any time. We respond to verified data-access requests within the timeframe required by the applicable state privacy law.
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Privacy Email Send data requests, deletion inquiries, or correction requests to our privacy team at the address listed in your account settings under Help.
Live Chat Open the chat icon in your account dashboard to reach a support agent who can flag your data request and confirm it has been logged.
Account Settings Some data updates — like your email address or linked payment method — can be made directly inside your account profile without contacting support.

Common Questions About Your Privacy at ruelta

These are the questions our account holders ask most often about data, cookies, and their rights under our privacy policy. If yours isn't here, reach out through live chat or email.

No. We do not sell your personal data to third parties for their own advertising or marketing. Data is shared only with payment processors like PayPal and Venmo as needed to complete transactions.

We store only the authorization token PayPal or Venmo provides after you approve a payment. Full card or bank details never touch our servers; the payment processor handles that directly.

Yes. Submit a verified deletion request through live chat or the privacy email in your account settings. We process it within the window required by your applicable state privacy law.

We use session cookies for login continuity and analytics cookies to understand how the platform is used. Non-essential cookies can be blocked in your browser; your ability to log in is unaffected.

Access to our platform depends on state law. Where required, we comply with applicable regulatory reporting obligations, which may include sharing account or transaction data with authorized state authorities.

Basic details like your email or linked payment method can be updated inside your account profile. For legal name or date-of-birth corrections, contact support and we'll walk you through the verification step.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.